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(TCO 1) As a pharmacist in your community, you are concerned

(TCO 1) As a pharmacist in your community, you are concerned with the level of service provi… Show more (TCO 1) As a pharmacist in your community, you are concerned with the level of service provided to those in need at odd hours and after hours and in the neighborhoods where such extended service is needed. Your concerns are centered around which? (Select all that apply.) (Points : 5) Making products and counseling available when consumers need them Changing the buying behaviors of consumers Placing products and counseling where consumers need them Doing whatever is necessary to provide credit through debit cards and credit cards Providing open and free-flowing communication to the consumers Question 7.7. (TCO 1) A technique that combines all the promotional tools into one comprehensive, unified promotional strategy includes which? (Select all that apply.) (Points : 5) The creation of a positive brand image Meeting the needs of the consumer Meeting the strategic marketing goals of the firm Meeting the promotional goals of the firm Meeting profit expectations of external investors Question 8.8. (TCO 2) There have been reports of cell phone service sales representatives who actually lie to get customers to extend their contracts or even extend their contracts without the customers’ knowledge. Some phone reps intentionally hang up on callers to prevent them from canceling their contracts. Why do these sales reps sometimes resort to overly aggressive tactics? (Select all that apply.) (Points : 5) Poorly designed incentive programs reward them inappropriately. Sometimes salaries can be doubled or tripled in this manner. Their managers say, “Deceive the customers.” Overly ambitious goals and incentives create an environment in which people can learn and grow. Overly ambitious goals and incentives create an environment in which unethical actions are tolerated. Question 9.9. (TCO 2) The basic rights of consumers are which? (Select all that apply.) (Points : 5) The right to purchase items at a discount warehouse store The right to know the sales tax amount of an item The right to know the company’s commitment to the public The right to be heard The right to be informed Question 10.10. (TCO 2) It is always best to put a contract in writing, even though oral contracts can be enforceable under contract law. A contract should do which? (Select all that apply.) (Points : 5) Specify the offer and consideration Be recorded at the secretary of state’s office Contain a clear offer and agreement Have the parties to the contract sign and date it Specify mutual consideration • Show less

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